Dynamics 365 and Power Platform in 2021.

Microsoft announced the 2021 deployment wave two plans of Microsoft Dynamics 365 and Microsoft Power Platform on July 14, 2021, including a collection of additional features set to be deployed between October 2021 and March 2022. The number of different functionality and upgrades are included in this year’s second deployment wave, illustrating our commitment to enabling digitalization for clients and customers.

Highlights from the Dynamics 365 platform

Dynamics 365 Marketing enhances the tools and experiences for developing moment-based and segment-based consumer experiences that cover all customer interactions, bringing customization towards the next stage. In the new feature extraction builder experience, marketers construct segmentation for leads and customized entities utilizing speech recognition to generate sections and target audiences swiftly. GPT-3 AI can quickly create email content, which you may subsequently enhance with our easy-to-use AB testing tools.

Microsoft Dynamics 365 Sales:

introduces Transaction Management, a new, contemporary workplace for controlling the business, as well as upgrades to the Dynamics 365 Sales and Microsoft Teams interface, along with more software solutions and communication abilities. LinkedIn connectivity features for easy access to Sales Navigator, forecasting improvements, and assisted selling enhancements with Sales Acceleration are seller productivity initiatives. The Dynamics 365 Sales mobile app, currently available in the iOS and Android app stores, will also get a few additional features.

Dynamics 365 Customer Service:

Knowledge writing is improved with AI-suggested keywords and concise introductions for information articles in Dynamics 365 Customer Service. The intelligent routing service assigns incoming service requests from all channels (cases, entities, chat, digital messaging, and voice) to the most exemplary employees using a mix of AI models and rules. We also focus on routine supervisory inspections, machine learning-based classification models like sentiment analysis and effort estimate, and enhanced historical insights.

Dynamics 365 Finance:

Finance Analytics is now generally available in Dynamics 365 Finance, focusing on computation analytics and providing clients with out-of-the-box machine learning for business economic transactions. To guarantee that financial operations finish on time, we help our clients gain production when it counts most: we improve usability and effectiveness in areas such as fixed assets, year-end closure, and economic dimensions. With different translations and the public availability of our Tax Calculation service, we continue to expand our globalization offering.

Dynamics 365 Supply Chain Management:

Through advancements in essential issues, including resources development, manufacturing, and warehouses, Dynamics 365 Supply Chain Management focuses on a sustainable supply chain. We will allow firms to make the most use of existing material and capabilities to minimize stock-outs and keep operations running smoothly. New factory executing situations are added to make it easier for business clients to combine Dynamics 365 Supply Chain Management, standard production execution (MES) solutions, and sales floor automated systems.

Dynamics 365 Project Operations:

Dynamics 365 Project Operations provides comprehensive operational expertise for creating and managing project sub-contractors with suppliers, as well as work planning enhancements.

Dynamics 365 Guides:

Dynamics 365 Guides would be enhanced to use virtual and augmented reality hand object tracking, making it a more user-friendly and accessible tool. While customers can use guidance with hands-free interactions, primary application operations will be simplified and accelerated using a touch-enabled graphical interface.

Dynamics 365 Human Resources:

By developing a more straightforward setup and customization user experiences, Dynamics 365 Human Resources keeps improving Benefits administration capabilities. As part of our Dynamics 365 Human Resources application for Microsoft Teams, we’re extending our path of bringing abilities to workers in the work process and expanding the existing feature set. Professionals may use the Teamwork app to submit, amend, and cancel existing queries. We’re also making it easier for managers to get additional information regarding their immediate reports’ leave entitlements and see the team and company calendar.

Dynamics 365 Commerce:

By combining with Microsoft Clarification, Dynamics 365 Commerce generally favours customers information and identifying the target, including the ability to target a group of customers with particular page setups and information, as well as a better understanding of how end-users connect with webpage across sites, including cursor recordings, geospatial data, and business intelligence.

Dynamics 365 Fraud Protection:

Payment Service Providers (PSPs) will be able to provide Fraud Protection as a valuation service to almost all of its customers thanks to new features in Dynamics 365 Fraud Prevention. PSPs would incorporate Fraud Protection within the existing current infrastructure to manage categories that include numerous customers and topologies inside each consumer organization.

Dynamics 365 Business Central:

Dynamics 365 Business Central has new features that simplify and improve how our customers manage renters and executives manage licenses and permits. With over ten additional markets, application upgrades increase the interaction with Microsoft 365 and offer country and regional extensions.

Customer Voice in Dynamics 365:

Its release waves make it easier for questionnaire owners to respond to responses by providing actionable intelligence. Managers of surveys would rapidly gather opinions and leverage Power Automation to create unique processes that contact the suitable person at the right moment.

Dynamics 365 Customer Insights:

The customer understanding abilities of Dynamics 365 Customer Insights enable any organization to integrate and comprehend their B2C and B2B customer information, allowing them to leverage it for intelligent conclusions and activities. Throughout this release wave, audience intelligence will estimate the possibility of migration for accounts that use the same accessible guiding experiences as rate estimates for individual consumer records in the B2B sector. Additional Power Query connections and changes to the data integration process have been added to Customer Insights.

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